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Developer Advocate Engineer

Over time, we’ve grown our customer base while continuing to enhance our product. As a result, we are looking for a Developer Advocate Engineer that can handle complex, technical customer questions, feedback, and tickets. You will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. You will guide our customers’ developers through the process of embedding payroll into their platform and be available to answer questions as they arise.

Ideal Candidate

  • You love being on your toes and tackling new challenges everyday
  • You're an expert in talking to customers and collaborating with all engineering teams
  • You’re customer-focused and enjoy leading support.
  • Deep knowledge of Javascript
  • Uphold and improve our first-response time

Responsibilities

  • Work with our customers to ensure a successful technical integration
  • Provide clear and detailed information to clients on product feature functionality, both written and verbal
  • Communicating client perspective to Product and Development teams for feature improvements/fixes.
  • Documentation of support processes and issue resolutions.
  • Own API Documentation updates

We’re excited to hear from you

Email us at hello@joinpuzzl.com with the role’s name in the subject line.

Attach any links to your portfolio (LinkedIn, personal website, Github, Dribbble, etc.) and a few words about why you are interested in Puzzl!